Privacy Policy

One major thing any customer buying directly or online wants is information security. However, in fact, there are many businesses and companies that leak customer information and affect their lives.

In order not to disappoint customers, FamiPet always rolls out very thorough and detailed security plans and policies. We always keep all information about our clients in extremely secure and strict systems. It is very difficult for scammers to steal customer information from FamiPet.

We are always committed to protecting customer information in the best possible way. Therefore, customers can rest assured when shopping at the FamiPet pet store.

We will retain your information for as long as required by law or for any other purpose. You can access the website and browser without providing personal details. At that time, you are anonymous, and if you are not logged into your account, we have no way of knowing who you are.

Specific policies:

The Privacy Policy will explain how we receive, use and (in some cases) disclose your personal information.

Protecting your personal data and building your trust are very important to us. Therefore, we will use your name and other information about you to the privacy policy. We only collect necessary information related to buying and selling transactions.

1. Collection of personal information

- We collect, store and process your information for the purchase process and follow-up notifications related to orders and to provide services, including certain personal information: brand, name, gender, date of birth, email, address, shipping address, phone number, fax, payment details, credit card payment details or bank account details.

- We will use the information you provide to process orders, and provide services and information requested through the website upon your request.

- In addition, we will use this information to manage your account; authenticate and conduct online transactions, identify web visitors, research demographic data, and submit information including product and service information. If you do not wish to receive any marketing communications from us, you may output them at any time.

- We may pass names and addresses to third parties for their delivery to you (eg couriers or suppliers).

- Your order details are kept by us, but we cannot publish them directly for security reasons. However, you can access this information by logging into your account on the web. Here you will see your order details, products received and sent, as well as email, banking, and newsletter details to which you are subscribed.

- You undertake to keep your personal data confidential and not allow it to be disclosed to third parties. If it's not our fault, we take no responsibility for the misuse of the password.

- We may use your personal information for market research. All details will be hidden and used for statistics only. You can refuse to participate at any time.

2. Safety

- We take appropriate technical and security measures to prevent unauthorized or unlawful access or loss or destruction or damage to your information.

- We advise you not to provide your payment details to anyone via email and we are not responsible for any loss you may incur by exchanging your information over the internet or by email.

- You will never use any program, tool, or another form to interfere with the system or change the data structure. The dissemination, dissemination, or encouragement of any activity that interferes with, destroys, or penetrates the system data of the website is strictly prohibited. Any violation will be deprived of all rights and will be prosecuted by law if necessary.

- All transaction information will be kept confidential, but we will be compelled to provide this information to law enforcement if requested by law enforcement.

The terms, conditions, and content of this website are governed by Vietnamese laws and reviewed by Vietnamese courts.

3. Client interests

- You have the right to request access to your data and to request that we correct errors in your data free of charge. You have the right to ask us to stop using your data for marketing purposes at any time.